Know what your applying for: Sales and Service Rep Job Description

Know what you are applying for. Read the job description below and impress your interviewer!

Fluency in the following languages required: English
Job: Sales & Service Rep
Primary Location: Philippines-Mandaluyong City Phil (Mega)
Schedule: Full-time
Description

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.  Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Principal Duties and Responsibilities: 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
• Listen attentively to customer needs and concerns; demonstrate empathy. 
• Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
• Meet customer requirements through first contact resolution. 
• Confirm customer understanding of the solution and provide additional customer education as needed. 
• Prepare complete and accurate work and update customer file. 
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. 
• Effectively transfer misdirected customer requests to an appropriate party. 
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. 
• Participate in activities designed to improve customer satisfaction and business performance. Determine appropriate response to customers by using a script or sales flow. 
• Place and/or receive structured customer inquiries. 
• Provide product information and receive customer information. 
• Prepare customer correspondence. 
• Respond to common customer work/service orders, inquiries, and requests. 
• Sell new services and retain existing services. 
• Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel to be qualified.

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