Convergys megmall now hiring!! Earn as much as P13,000-18,000++ Basic salary monthly as you take off with one of Philippines biggest BPO company as you improve customer care experience. Your job is to accommodate calling clients regarding their accounts, resolve the problems they are encountering, and facilitate competence, skill, & value in helping them get more out of their products and services.

Opening Positions are:

• Customer service representatives for: Cable account, Media account (inbound and outbound available)
• Help desk support specialist Cable account (inbound)
• Lots of Accounts may be offered to you depending on your interview, our specialist will profile you to the best account that suits your experience/Education so make sure you talk ;)

Know whats your job is all about!
See Sales and Service Representative job description
>>> Click Here <<<

Now, to qualify for the job, you:• Must be at least 18 years old;
• Must have at least completed two (2) years in college without failing marks or back subjects;
• Be a Filipino Citizen or hold relevant status; and
• Be willing to work in Mandaluyong (SM Megamall).
• Fresh graduates are encouraged to apply.

Enjoy these first-class-worthy benefits:
• Competitive salary package: Your starting salary always depend on the outcome of your interview, be good and definitely you will have a decent starting salary, though not to worry Every quarter you have a change to increase your salary, by simply passing your score card! that's aside from your annual salary appraisal!
• Career development: You are with the biggest company in this industry, we continuously grow since we launch our first site in 2003 at Makati, we need people who is willing to grow with us and has the same value we have
• Job Security We are tied up with the biggest companies in the industries we service, we assure you you wont be laid off if one company decided to discontinue our service, You will be transferred to your preferred available account! (you are paid for 30 days while waiting to be transferred to your preferred account)
•Clean environment Have you seen how clean our comfort rooms are? floors are always dry, tissues and soap never runs out, Hand dryer,... Hmmm what else can you wish for?
•A place to take a nap We have sleeping quarters in each floor which can accommodate up to 30 agents to ensure you always get enough sleep, And "Lazyboys"also available on each floor! -now thats how you relax!

•Compensation: Sick leave? paid time off? 20% night differential, Health card, and so much more, you are in good hands, you are with Convergys!
•Game Room: Stressed? unwide! watch movies, play games with co workers -Its free!
•Referral program: Receive monetary incentives for successfully referring your friends and relatives to join our company through our rewarding Employee Referral Program,

Now dont miss the chance in working in our company!

Walk in and experience a faster, prioritized application process:
Write “Michael Lopez, Job Referral #: 100799033” on top of your resume and this will be your boarding pass

Recruitment Center:
8/F Megamall Building C, EDSA cor. Doña Julia Vargas Avenue, Mandaluyong
Find tips for the interview in www.mylearning.elitebpocareers.com
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Know what you are applying for. Read the job description below and impress your interviewer!

Fluency in the following languages required: English
Job: Sales & Service Rep
Primary Location: Philippines-Mandaluyong City Phil (Mega)
Schedule: Full-time
Description

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.  Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Principal Duties and Responsibilities: 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
• Listen attentively to customer needs and concerns; demonstrate empathy. 
• Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
• Meet customer requirements through first contact resolution. 
• Confirm customer understanding of the solution and provide additional customer education as needed. 
• Prepare complete and accurate work and update customer file. 
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. 
• Effectively transfer misdirected customer requests to an appropriate party. 
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. 
• Participate in activities designed to improve customer satisfaction and business performance. Determine appropriate response to customers by using a script or sales flow. 
• Place and/or receive structured customer inquiries. 
• Provide product information and receive customer information. 
• Prepare customer correspondence. 
• Respond to common customer work/service orders, inquiries, and requests. 
• Sell new services and retain existing services. 
• Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel to be qualified.

Now, you are done reading this page,
Go and Get that job!